After-sales is another important aspect of any company's business process. It takes care of the current customer and satisfies them with the service support related to the products they own. In some products, this is one of the profitable business vertical for the company as well as it opened the doors of further business with current clients and their references. This software will help to manage all the activities that are vital after selling the product.

AfSaSMaS includes the after-sales services part of the sales. After the product is being delivered, it is installed at the customer’s end and the warranty period starts. The service engineer provides consumers with preventive maintenance facilities, verifying some parameters to assure the faultless applicability of products. If any problem is encountered, a complaint is registered and activity is assigned to the concerned engineer. The services are provided free of charge within the warranty period. The client is offered AMC (Annual Maintenance Contract) or MMC (Monthly Maintenance Contract), a charged agreement for providing maintenance service.

Key Features:
 
  • Complaint management
  • Installation
  • AMC/MMC service management
  • Service workflow management

Technology Used: ASP.Net MVC, JavaScript, MS SQL Server